As we are all acutely aware, 2020 was a year like no other. The COVID-19 pandemic affected all aspects of everyday life, and it certainly took a toll on the salon industry. Interestingly, the year started out on a promising note: Kline PRO Pulse reports that for independent salons, January and February product sales indexed at just over 100, and service revenues stood at 96% of the prior year. After this, everything changed. Mass closures, including salons, began in late March, and it was not until May and June that salons could re-open and offer some glimpse of hope that things may eventually be okay for the industry. Continue reading
There’s no doubt that salons faced unimaginable challenges in 2020 and continue to re-evaluate how to do business; providing the right mix of services is a key factor in that process. Data from Kline PRO provides insights on the performance of salon services and retail products that can help map the road to recovery in the days ahead. Notable findings on salon services from our recent publication are:
Waving Services (Yes, Perms!)
If you wait long enough, everything comes back in style, and this seems true for perms. The start of 2020 saw an increase in perms and resumed in June when salons began to reopen.
- Q3 saw 16.7% more perm services than Q3 2019.
- Revenue was up 20.2%.
- The average price for a perm and cut is $91.54 (+2.2%); perm only is $78.59 (+3.3%).
Our recently published Salon Hair Care Global Series shows another year of robust growth for the industry that already accounts for over $14 billion globally. This is driven in part by products focused on care and treatment.
Shampoos and conditioners lead the way with over 4% growth in 2018, with treatments at the forefront of this increase. A large part of treatments is dedicated to restoring hair health from the damage caused by chemical procedures, especially hair coloring, as well as the extensive use of hot tools.Continue reading
Color, volume, texture, and more! Once again, the ISSE Long Beach show floor was brimming with fresh and previous exhibitors showing off their latest innovations and new product lines for the complex world of beauty. The aisles were bursting with industry representatives – hair stylists, nail stylists, and students galore, eager to see the latest product novelties. This year, the common theme throughout the show seemed to be the extras –hair extensions, nail accessories for any and every occasion, decked out hair appliances, and oodles of glittery headbands.Continue reading
The beauty retailing landscape is constantly in flux and has changed dramatically in the 50+ years that Kline has been tracking the market. The consumer’s path to purchase is not always clear as offline and online shopping are more intertwined than ever before. Brands that were previously exclusive to the professional channel are now using retail outlets as part of their channel strategies. The internet has become a legitimate venue for professional products thanks to initiatives like Loxa Beauty by BSG and L’Oréal’s collaboration with StyleSeat. The formula for a winning marketing approach can be created based on the right retailing mix and what is appropriate for a particular product, brand, or category.Continue reading